CX IN THE AGE OF AI: HARNESSING DATA TO ANTICIPATE & MEET CUSTOMER NEEDS

The COO Collective Roundtable, hosted by Forbes India in partnership with ServiceNow, focused on the theme "CX In The Age Of AI: Harnessing Data To Anticipate & Meet Customer Needs". As customer expectations continue to rise and competition grows, the discussion explored how AI and data analytics can transform customer experience, enabling businesses to deliver more personalized, efficient services.

The event brought together industry leaders to examine the pivotal role of data in anticipating customer needs and enhancing engagement. The conversation emphasized leveraging AI-driven insights to not only meet but exceed evolving consumer expectations, while also addressing the broader implications of AI in shaping the future of customer service.