As organisations face rapid digital transformation and cultural change, this event gives COOs the opportunity to deliberate on how enterprises can unlock growth and improve efficiencies by connecting customer experience, technology excellence, employee experience and operational excellence on a single platform.
Businesses are becoming increasingly digital and their success will eventually be defined by the experiences they serve to consumers. Join fellow COOs as they explore how customer experiences can be enhanced by crafting more synergetic and seamless relationships between people and technology, all along the value chain.
Data collection and analysis are fundamentally changing business models and driving enterprises’ abilities to address rapidly changing customer or market demands. This event saw COOs discussing how businesses could thrive, innovate and create new business models using data.